Refund Policy
This policy explains how refunds work for paid access to Supportive Windows. See also the Terms of Service.
Free plan and previews
The Free plan costs nothing. While the Plus plan is a preview on the site, nothing is charged, so there is nothing to refund.
Paid access
When paid Plus access is available, it is a digital service that is delivered immediately. You can ask for a full refund within 14 days of your first purchase, for any reason. Email support@windowtoact.com with your order details or purchase email, and tell us briefly what did not work for you.
| Situation | What happens |
|---|---|
| First purchase, within 14 days | Full refund on request. |
| Renewal of a monthly or yearly plan | Refund on request within 7 days of the renewal charge. You can cancel at any time to stop future renewals. |
| Technical problem we cannot fix | Full refund, even after the 14 days, if the Service does not work as described. |
| Purchases through Etsy or another marketplace | Request the refund through the marketplace or email us with your order number. The marketplace's own purchase rules also apply. |
How refunds are paid
We aim to reply within 2 business days. Approved refunds go back to the original payment method, and usually appear within 5 to 10 business days, depending on your bank or the marketplace.
Your legal rights
If you live in a country with consumer protection laws (for example the EU or the UK), you may have extra rights that this policy does not remove.
Contact
Refund requests and questions: support@windowtoact.com.